Terms and Conditions

Please read through these Terms carefully. By accessing the website, (“the Site”) or by otherwise accessing any content found on this web site, you are deemed to have entered into an agreement with FIRST Strategic Insight Limited ‘FIRST’ and to have agreed to be bound by the terms set out below. The Site is owned and operated by FIRST Strategic Insight Limited.

FIRST, FIRST Strategic Insight, FIRST Magazine are trading names of:

FIRST Strategic Insight Limited
Registered in England and Wales. No.2017939
VAT no: GB 446 1808 45
Registered office: Hedley Dunk, Trinity House, 3 Bullace Lane, Dartford, Kent DA1 1BB, UK

  1. Intellectual Property Protection
  2. Use of FIRST Magazine Content
  3. Licence Fee Payment and Transactions
  4. Term and Termination
  5. Changes to the Site
  6. Registration, Passwords and Responsibilities
  7. Privacy Policy
  8. No Warranty, Disclaimer of Liability and Indemnity
  9. Force Majeure
  10. Miscellaneous
  11. Governing Law and Jurisdiction
  12. Delivery
  13. Cancellation and Refund policy
  14. Subscriptions

These terms were last updated on 11 August 2017.

Intellectual Property Protection

The contents and design of the Site and any material e-mailed to you or otherwise supplied to you in conjunction with the Site (such contents, design and materials being collectively referred to as the “FIRST Content”), are copyright of FIRST Strategic InsightLimited and its licensors. You may not use or reproduce or allow anyone to use or reproduce any trade marks (such as “FIRST Magazine” name and logo or other trade names appearing on the Site) for any reason without written permission from FIRST Strategic Insight Ltd. The software which operates the Site is proprietary software and you may not use it except as expressly allowed under these Terms. You may not copy, reverse engineer, modify or otherwise deal with the software.

Use of FIRST Magazine Content

You may retrieve and display FIRST Content on a computer screen or (if expressly authorised) mobile telephone, print individual pages on paper (but not photocopy them) and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the Content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not do any of the following without prior written permission from FIRST Magazine:

reproduce or store in or transmit to any other web site, newsgroup, mailing list, electronic bulletin board, server or other storage device connected to a network or regularly or systematically store in electronic or print form, all or any part of FIRST Magazine content, or modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit all or any part of FIRST Content (including use as part of any library, archive or similar service) without the prior written consent of FIRST Magazine Ltd., remove the copyright or trade mark notice from any copies of FIRST Magazine Content made under these Terms.

Any use of FIRST Content not specifically permitted above is expressly prohibited. Requests for permission for other uses may be sent to the Publisher, FIRST Strategic Insight Ltd., 6 Vigo Street, London W1S 3HF, and may be subject to a fee.

Licence Fee, Payment, and Transactions

Access to certain FIRST Content may be subject to a fee. All payments (including applicable taxes) must be made in advance in UK Pounds Sterling or other currency specified by FIRST Strategic Insight Ltd. You are responsible for the payment of all charges associated with the use of the Site using your ID.

You may use the Site to purchase products or services from FIRST’s third party partners. In that event, your contract for such products will be with the third party partner and not with FIRST .

Refunds can only be made to the credit/debit/charge card that was used for the original purchase. All refunds are at the discretion of FIRST Strategic Insight Ltd.

Term and Termination

FIRST may, in its discretion, terminate or suspend your access to all or part of the Site (including any right to access and use the FIRST Content) with or without cause by delivering notice to you.

The rights of termination are in addition to all other rights or remedies of FIRST provided in these Terms or by law.

Changes to the Site

FIRST reserves the right, in its discretion, to suspend, change, modify, add or remove portions of FIRST Content available on the Site at any time and to restrict the use and accessibility of the Site.

Registration, Passwords and Responsibilities

Certain areas of the Site are only open to you if you register. You are solely responsible for the confidentiality and use of and access to FIRST Magazine Content and the Site using your user name, sign-on password, and/or I.D. You agree to immediately notify FIRST if you become aware of any loss or theft of any sign-on password or I.D. or any unauthorised use of a sign-on password, I.D., user name, or of FIRST Content or the Site. You will provide FIRST with accurate, complete registration information (including in particular your e-mail address) and inform FIRST of any changes to such information. For the purpose of confirming your compliance with these Terms, FIRST reserves the right to monitor and record activity on the Site, including access to FIRST Content.

Each registration is for a single user only. You may not share your user name and password with any other person, nor may you share or transfer your subscription. FIRST does not permit access through a single name and password being made available to multiple users on a network. FIRST may cancel or suspend your access to the Site if you do this without further obligation to you.

Privacy Policy

The information that you provide about yourself to FIRST will only be used in accordance with FIRST’s Privacy Policy Statement.

No Warranty, Disclaimer of Liability and Indemnity

Whilst every effort has been made to ensure the high quality and accuracy of the Site, FIRST makes no warranty, express or implied concerning FIRST Content, the Site, software or products or services available through the Site (the “Site Services”), which are provided “as is”. FIRST expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of merchantability. In no event will FIRST , its affiliates or other suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on the Site Services, even if FIRST has been advised of the possibility that such damages may arise. FIRST does not guarantee the accuracy, content, or timeliness of the Site Services, or that they are free from viruses or other contaminating or destructive properties.

In no event will any liability of FIRST , its affiliates, agents and licensors to you (and/or any third party) arising out of any kind of legal claim (whether in contract, tort, or otherwise) in any way connected with the Site Services or breach of these Terms by FIRST exceed the amount, if any, paid by you to FIRST in respect of the particular Site Service to which the claim relates.

Upon FIRST’s request, you agree to defend, indemnify and hold harmless FIRST from any claims and expenses, including reasonable legal fees, related to any breach of these Terms by you or your use of any Site Services.

Force Majeure

FIRST , its affiliates and its information providers will not be liable or deemed to be in default for any delay or failure in performance or interruption of the delivery of FIRST Content resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.


Changes to these Terms. FIRST may, in its discretion, change these Terms (including those relating to your use of the Site and/or FIRST Content). When Terms are changed, FIRST will notify you by publishing details of those changes by including them in these Terms. If you use the Site after FIRST has published the changes, you are agreeing now to be bound by those changes. If you do not agree to be bound by those changes, you should not use the Site any further after they are published. Access to certain FIRST Content may be subject to additional terms and conditions.

Third Party Content and other Web Sites. Parts of the Site may contain third party content. Other content providers are responsible for ensuring that material submitted for inclusion on the Site complies with international and national law. The Site may contain links to other web sites. FIRST is not responsible for the availability of these web sites or their contents.

Assignment of Agreement. This agreement is personal to you and your rights and obligations under these Terms may not be assigned, sub-licensed or otherwise transferred. This agreement may be assigned to a third party by FIRST .

Non-Waiver. No delay or omission on the part of either party in requiring performance by the other party of its obligations will operate as a waiver of any right.

Notices. Notices to FIRST must be given in writing by letter and sent to FIRST’s last known place of business in London (for the attention of the Publisher).

Severability/Survival/Statute of Limitations. If any provision of these Terms is invalid or unenforceable, such will not render all the Terms unenforceable or invalid but rather the Terms will be read and construed as if the invalid or unenforceable provision(s) are not contained therein. Any cause of action of yours with respect to these Terms must be filed in a court of competent jurisdiction in London, England, within one year after the cause of action has arisen, or such cause will be barred, invalid, and void.

Whole Agreement. Save as expressly referred to herein, any representation, warranty, term or condition not expressly set out in these Terms shall not apply.

Headings. Headings in these Terms are for convenience only and have no legal meaning or effect.

Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, English law. The parties irrevocably agree that the courts of England shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

For the exclusive benefit of FIRST, FIRST shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these Terms are entered into in the course of your trade or profession, the country of your principal place of business.


We aim to deliver all hard copy products via mail within 3 weeks to UK addresses and five weeks for rest of world if the goods are in stock. If the goods you order are “Out of Stock” we will contact you to inform you.

Cancellation and Refund policy

Once payment is made, orders are not cancellable.

Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be damaged or not supplied as ordered, please return them within 7 days in the original packaging and in an unused condition for a full refund less of any postage costs.

If you do not receive the Products you have ordered within 30 days of payment you must notify us immediately. In the absence of such notice from you to us the Products shall be deemed to have been delivered and accepted by you complete and in a satisfactory condition.


You may cancel your subscription at the end of your chosen period (annual or biennial) by contacting us at:
Unless you inform us otherwise, we will issue an invoice and charge the credit card used with the initial order at the beginning of each new subscription period.